Terms & conditions

inLIFE is the trading name of inLIFE Design Ltd., registered in England and Wales, company number 06400955.

Our trading address is inLIFE Ranch, Chase Oak House, Burntwood, Staffordshire, WS7 3QL. Our registered office is Hales Court, Stourbridge Road, Halesowen, England, B63 3TT.

Email [email protected] or call 01543 675474.

These terms are intended for business customers purchasing inLIFE services. Your accepted proposal, order or signed service agreement sets out the work, deliverables and commercial arrangements for your project.

Where a specific agreed term differs from this general page, the specific agreement takes priority. In particular, deposits, payment dates, minimum terms, renewals, cancellation notice, transfer charges and domain-ownership arrangements are as stated in your agreed proposal or service agreement. If a detail has not been agreed, please ask us to clarify it before work starts.

Updating this page does not retrospectively replace an existing signed agreement. Nothing in these terms removes rights or protections which cannot lawfully be excluded. If you are purchasing mainly for personal rather than business use, tell us before placing an order so the applicable consumer terms and information can be provided.

We work to the specification and deliverables agreed with you. Proposals are normally valid for one month unless they state otherwise. A start date and schedule depend on agreement, availability and receipt of any required payment or materials.

Items such as hosting, domains, ongoing maintenance, third-party licences, stock assets, advertising spend, printing or platform fees are included only where your proposal says so.

If you request a change to the scope, we will explain any effect on cost and timing and seek agreement before carrying out additional chargeable work.

Fees, deposits, instalments, due dates, VAT treatment and payment methods are set out in your proposal or invoice. Payments are in pounds sterling unless agreed otherwise. Monthly services may be collected through GoCardless where agreed.

A project being in development does not by itself postpone an agreed payment date. If progress is held up by missing content or feedback, the agreed payment and delay provisions continue to apply. We will explain any work completed and the next steps.

If payment is overdue, we may pause work or services in accordance with the agreement. Any late fees, reactivation fees or recovery costs must have a contractual or legal basis. Contact us promptly if you believe an invoice is incorrect.

Please provide the content, images, approvals, account access and other information needed for the work within the agreed timescales. Delays in receiving these may affect delivery dates and can require the schedule to be revised.

You are responsible for the accuracy and lawfulness of materials and instructions you provide, and for obtaining the permissions needed to use personal information, images, trademarks, music, text and other protected material. Tell us about any licensing, confidentiality or regulatory restrictions before we use the material.

Keep login details secure, use the secure methods agreed for sharing access, and let us know promptly about suspected unauthorised access or misuse.

We will give you an opportunity to review the agreed work. Unless a different period is agreed, please raise specific issues in writing within seven days of our review notification. Changes outside the agreed scope may require a separate quote.

Approval to launch or publish is sign-off of the reviewed version. This does not remove your right to raise genuine defects or any rights which cannot lawfully be excluded.

We will address errors attributable to our work in accordance with the agreement. Corrections arising from inaccurate supplied content, unauthorised changes or third-party interference may be chargeable. Ongoing amendments, support and maintenance are included only to the extent agreed.

Your service agreement sets the initial term, included support or content, billing frequency, renewal arrangements and cancellation notice. The term for one service should not be assumed to apply to another.

For monthly websites, hosting, updates and support continue only while covered by an active service arrangement. A refresh or rebuild is included only if agreed. Please contact us before cancelling so we can explain the effect on your website, connected services and any agreed handover or backup.

For SEO, social media, email marketing and other recurring work, the proposal sets the activity, reporting, approvals and client input needed. Search rankings, platform reach, sales and campaign outcomes depend on factors outside our control and are not guaranteed unless a specific written commitment says otherwise.

Hosting capacity, backups, recovery arrangements, support, renewal dates and any service-level commitments are defined by the selected service and agreement. Planned maintenance, external networks and other technical events can affect availability; uninterrupted or error-free service cannot be guaranteed.

Use hosting and email services lawfully. Do not upload malicious software, infringe others’ rights, send unlawful or unsolicited bulk messages, or consume resources in a way that harms other customers. Bulk marketing must use a suitable agreed sending platform, rather than ordinary website hosting, and meet applicable marketing laws.

We may take proportionate action to protect systems or address unlawful use, security incidents or a material breach. Where appropriate we will explain the issue and how to resolve it.

Domain registration, registrant details, ownership, management, renewal and transfer arrangements follow your specific agreement. Check that these are clear before registration or transfer. Registrar requirements and third-party charges may apply. Cancellation and transfer do not remove payment obligations already incurred.

You retain rights in materials you own and supply to us. Rights to use the completed work, any transfer of ownership and the release of source or working files are governed by your proposal or agreement and any applicable payment conditions.

Third-party software, fonts, stock imagery, music, plugins and platforms remain subject to their own licences. A right to use them in a finished project may not include redistribution, resale or use in unrelated projects.

Our proposals, non-public code and confidential methods remain protected unless agreed otherwise. Each party must respect the other’s confidential information, using it for the agreed work and disclosing it only as authorised, necessary for the service under suitable safeguards, or required by law.

External platforms, search engines, advertising networks, app stores and software providers control their own services and policies. Their approval, availability and future behaviour are outside our control. We will explain relevant dependencies as part of the agreed work.

For AI, automated content and connected tools, your agreement should specify the data and systems involved, the approval process and responsibility for publication. AI outputs may be inaccurate or unsuitable and require appropriate review. Do not supply information you are not entitled to use.

Podcast recording and production are provided through our collaboration with Lichfield Podcasting Studio. Your proposal explains who delivers each part, any partner terms and the arrangements for booking, cancellation and additional costs.

If app submission is included, store acceptance cannot be guaranteed. We will address coding issues attributable to the agreed work; rejection because of the requested concept or a platform’s policy does not automatically remove the obligation to pay for completed work.

Our privacy policy explains how we handle personal information for our own business purposes. Where we process personal data for your organisation, the roles, instructions, security responsibilities and processing terms must be agreed for that service. Our GDPR & data protection page explains how to contact us about those arrangements.

Providing a website or marketing tool does not by itself determine the legal requirements for your business. You remain responsible for your own policies, lawful instructions and industry-specific requirements, with any implementation work included in our agreed scope.

Cancellation notice, minimum commitments, refunds, handover and any transfer costs are governed by the specific agreement. Notify us in writing using the contact details above and allow time to plan the transition.

Before a service ends, agree how required files, data, domains or access will be transferred and which third-party licences or services will cease. Do not assume a website or mailbox remains accessible after hosting ends.

Amounts properly due for completed work, committed costs and agreed contractual obligations remain payable. We may end a service for a material breach or unlawful use in accordance with the agreement and applicable law.

We will provide services with reasonable care and skill. The allocation of risk and any limitations of liability are set out in your service agreement, subject to applicable law. We do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or anything else that cannot lawfully be excluded.

We are not responsible for failures caused solely by circumstances beyond our reasonable control, but will take reasonable steps to reduce disruption. Any third-party dependency does not remove responsibilities which remain ours under the agreement or law.

If something is wrong, contact [email protected] with the project or invoice reference and details of the issue so we can work towards a resolution.

Unless your agreement states otherwise, English law applies and disputes are subject to the courts of England and Wales, subject to any mandatory legal protections. If a term is unenforceable, the remaining terms continue to apply so far as the law permits.

The date above identifies this version. Changes to existing contracts follow their agreed variation provisions.