Where should we start with A.I?

Start with one task, customer question or repetitive process. We’ll discuss who it needs to help, the information available and what a useful result would look like. That gives us a clear starting point for a focused first version.

Can this work with our current website?

Often, yes. We’ll review your current website, how it is built and the experience you want to create before recommending how a bespoke tool should fit in.

Can it connect to our CRM or other systems?

We can explore connections with your CRM, email, forms, calendar and reporting tools. The approach depends on the access, integrations and data available in the systems you already use.

Will it answer from our own information?

We design around approved business information and agreed boundaries. We’ll work with you to identify the right sources, keep them current and decide what should happen when an answer is not available.

Can a person take over the conversation?

Yes. A human hand-off is part of the experience we plan with you, including when it should happen and what context your team should receive. The available routes depend on your existing tools and working hours.

How do you test the quality of answers?

We test representative questions, unusual cases and the routes back to a person against the agreed information and intended outcome. Your team helps review the responses before launch, with a process for improving them through use.

What happens after the first version launches?

We agree who owns the information, how feedback is reviewed and what support is needed. A focused first release can be refined or extended when the results show where the next useful improvement lies.